Legal

Privacy policy

How EduManage handles personal data for schools, staff, students, guardians and visitors to this website.

Effective 11 November 2026 · Last updated 11 November 2026

This policy explains what personal data EduManage collects, why we collect it, how we use it and the choices you have. It covers both this marketing website and the EduManage school management platform.

If you are a parent, student or staff member at a school that uses EduManage, the school is usually the organisation that controls your data. Please contact the school first for requests about your record. We will support the school in responding.

Who we are

EduManage is a school management platform used by schools to manage admissions, student records, attendance, exams, fees, finance, communication and parent access. In this policy, “EduManage”, “we”, “us” and “our” refer to the EduManage team operating the platform.

For privacy questions, contact hello@edumanage.app. You can also reach us on WhatsApp.

Information we collect

Information you give us

  • Account and contact details: name, role, school name, email address, phone number and password.
  • School records: information a school enters about students, guardians, staff, classes, attendance, marks, fees, payments, expenses and communications.
  • Demo requests: the details you submit when you ask for a walkthrough or contact our team.
  • Support conversations: messages, attachments and notes you share when you ask for help.

Information collected automatically

  • Device and usage data: browser type, device type, operating system, approximate location derived from IP address, pages visited and actions taken in the platform.
  • Log data: server logs, error reports and security events used to keep the service reliable and safe.

Information from third parties

If a school connects a payment provider such as Paystack, we may receive payment status, reference and settlement information. We do not store full card numbers on our servers.

How we use personal data

  • Provide, operate and maintain the EduManage platform.
  • Create and manage school and staff accounts, roles and permissions.
  • Process school records, fees, receipts and reports as instructed by the school.
  • Send service messages, security alerts and support responses.
  • Respond to demo requests and sales enquiries.
  • Monitor reliability, prevent abuse and improve the product.
  • Comply with legal obligations and enforce our terms.

We do not sell personal data. We do not use student or guardian data for advertising.

Where applicable, we rely on the following legal bases:

  • Contract: to provide the platform and related services to a school.
  • Legitimate interests: to secure the service, prevent fraud, improve reliability and respond to enquiries.
  • Consent: where we ask for it, such as optional marketing communications. You can withdraw consent at any time.
  • Legal obligation: where we must retain or disclose information by law.

Student data and the school's role

Schools use EduManage to process records about their students, guardians and staff. The school decides what data to collect and who can see it. EduManage processes that data on the school's instructions and for the purpose of providing the service.

Schools are responsible for:

  • Having a lawful basis to collect and share student and guardian information.
  • Giving appropriate notices to parents, guardians and staff.
  • Managing staff access and removing accounts when someone leaves.
  • Responding to data requests from their students and families.

When we share information

We share personal data only where necessary:

  • Service providers: hosting, database, email delivery, payment processing and support tools that help us run the platform. They process data on our instructions.
  • Payment providers: such as Paystack, to process online payments and settle funds to the school.
  • Legal and safety: where required by law, court order or a legitimate request from a competent authority, or to protect the rights and safety of people.
  • Business changes: if the service is transferred as part of a merger or acquisition, subject to appropriate safeguards.

We do not sell personal data or share it with advertisers.

International transfers

Some service providers may process data outside Ghana. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place for the transfer, consistent with applicable data protection law.

How long we keep data

We keep school records for as long as the school's account is active, unless the school asks us to delete them earlier or the law requires a longer retention period. Demo and sales enquiries are kept for a reasonable period so we can follow up. Server logs and security records are kept for a limited period.

When a school leaves, we provide a reasonable opportunity to export its data and then delete or anonymise it in line with our agreement and applicable law.

Security

We use technical and organisational measures designed to protect personal data, including role-based access, authentication controls, encryption in transit and audit logging of sensitive actions. No system is completely secure, but we work to prevent unauthorised access and to respond quickly if something goes wrong.

Your rights

Depending on where you live and the applicable law, you may have the right to:

  • Access the personal data held about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete information, subject to legal and contractual limits.
  • Object to or restrict certain processing.
  • Request a portable copy of data you provided.
  • Withdraw consent where processing is based on consent.

If your data is held by a school, contact the school first. If you contact us directly, we may refer your request to the school and support them in responding. We will respond within a reasonable period.

Children's data

EduManage is used by schools, not by children directly. Student records are created and managed by the school. We do not knowingly collect personal data from children through this marketing website. If you believe a child's data has been shared with us outside a school relationship, contact us so we can address it.

Cookies and similar technologies

This marketing website uses only the storage needed to make the site work — for example, remembering a form state or serving a secure page. We do not use advertising cookies or sell cookie data. The EduManage app may use local storage and a service worker to support sign-in, preferences and offline use.

If we add analytics or advertising tools in future, we will update this policy and, where required, ask for consent.

Changes to this policy

We may update this policy as the service changes or the law develops. The effective date at the top shows the latest version. If a change is significant, we will take reasonable steps to let schools know.

Contact us

For privacy questions, requests or concerns, contact hello@edumanage.app. You can also reach us on WhatsApp.

For schools: if you need a data processing agreement or a security questionnaire completed as part of your procurement, contact us and we will work through it with you.