Terms of service

Effective 11 November 2026 · Last updated 11 November 2026

These terms are an agreement between EduManage (“we”, “us”, “our”) and the school or organisation that registers for or uses the EduManage platform (“school”, “you”). By creating an account, starting a trial or using the service, you agree to these terms.

1. The service

EduManage is a cloud-based school management platform that helps schools manage student records, admissions, attendance, timetables, exams, report cards, fees, finance, communication and parent access. Features depend on the plan you choose and may be updated over time.

2. Accounts and access

• You must provide accurate school and administrator details when you register.
• You are responsible for keeping account credentials secure and for activity under your accounts.
• You must assign appropriate roles to staff and remove access when a person leaves.
• You must not share accounts between people or attempt to access another school's data.
• You must be authorised to act for the school you register.

3. School responsibilities

You are responsible for the data you put into EduManage and for how your team uses it. In particular, you agree to:

• Collect and process student, guardian and staff data lawfully and with appropriate notices and consents.
• Keep records accurate and up to date.
• Use the platform in line with your school's policies and applicable law.
• Configure roles and permissions so that sensitive information is only available to the right people.
• Maintain the devices, internet access and browser environment needed to use the service.

4. Free trial

New schools may receive a 15-day full-feature trial. The trial is provided so you can evaluate the service. We may change or end trial offers at any time. At the end of the trial, access to paid features may become limited or read-only until you choose a plan. We will not charge you automatically unless you explicitly choose a paid plan.

5. Subscriptions, fees and payment

• Pricing: subscriptions are billed per student, per school term, at the rate shown on our pricing page or in your written agreement. Prices are in Ghana cedis (GHS) unless stated otherwise.
• Student count: the invoice is based on the confirmed active enrolment for the term. Plans have no student limits; any plan is available at any school size and is priced per active student. New students admitted after a term invoice has been issued are billed from the next payment season. If you pay monthly, they are billed from the next monthly payment season for the remaining months. We do not prorate or re-price an invoice that has already been issued.
• Instalments: where offered, a term invoice may be split into monthly instalments within the term with agreed due dates. The final instalment absorbs rounding so the parts add up exactly to the term total.
• Payment: online payments are processed by our payment provider. You may also be able to pay by bank transfer or another method agreed with us.
• Late payment: if an invoice remains unpaid after its due date, we may restrict paid features or suspend access after reasonable notice. We will not delete your data immediately.
• Taxes: fees may be subject to applicable taxes, which will be shown where required.
• Changes: we may change plan prices for future terms with reasonable notice. Your current term is not affected by a later price change.

6. Acceptable use

You must not use EduManage to:

• Break any law or infringe the rights of another person.
• Upload malware or attempt to disrupt, probe or gain unauthorised access to the service.
• Scrape, copy or resell the service or another school's data.
• Send unlawful, abusive, misleading or harmful communications.
• Use the service in a way that could damage the platform or the experience of other schools.

We may suspend access if we reasonably believe there is a serious security, legal or abuse risk.

7. Data protection

Our privacy policy explains how we handle personal data. The school is generally the controller of student, guardian and staff data, and EduManage processes that data on the school's instructions to provide the service. Schools are responsible for their own notices, consents and data requests.

8. Intellectual property

The EduManage platform, brand, design, software and documentation are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service for your school during your subscription. You retain ownership of the data you upload.

You may not copy, modify, distribute or create derivative works from the platform except as allowed by law or with our written permission.

9. Third-party services

EduManage uses third-party providers for hosting, email delivery, payment processing and other infrastructure. Your use of a third-party payment service may also be subject to that provider's terms. We are not responsible for the independent acts of third parties outside our control.

10. Availability and support

We work to keep EduManage available and reliable, but we do not promise uninterrupted service. Maintenance, internet failures, device problems and events beyond our control may affect access. Support is provided according to your plan. Enterprise agreements may include additional service levels in writing.

11. Suspension and termination

• You may stop using the service at any time. Subscription fees already due remain payable.
• We may suspend or terminate access for non-payment, serious breach of these terms, unlawful use or a security risk.
• On termination, we will provide a reasonable opportunity to export your data, subject to payment of outstanding fees and applicable law.
• We may delete data after the agreed retention period following termination.

12. Disclaimers

The service is provided on an “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free or that it will meet every specific requirement of your school. You are responsible for checking outputs such as report cards, fee balances and financial records before relying on them.

13. Limitation of liability

To the extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the service will not exceed the fees you paid to us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

You agree to indemnify and hold us harmless from claims, losses and costs arising from your unlawful use of the service, your breach of these terms, or your handling of student, guardian or staff data in a way that infringes someone's rights.

15. Changes to these terms

We may update these terms as the service or the law changes. The effective date at the top shows the latest version. If a change is material, we will take reasonable steps to notify schools. Continued use after a change means you accept the updated terms.

16. Governing law

These terms are governed by the laws of Ghana. The courts of Ghana will have jurisdiction over disputes, unless a separate written agreement says otherwise.

17. Contact

Questions about these terms? Contact hello@edumanage.app or reach us on WhatsApp.